AI vs “AI”: Synthetic Minds or Speech Acts

The observation that the COVID-19 pandemic has disrupted workplace relationships and working practices is trite; it nonetheless true. One significant change been that massive increase in call-center employment past 20 years mirrored during by a corresponding remote or working-from-home. However, sector is, at least anecdotally, characterized pressurized, target-driven completion of routine tasks often performed temporary, over-qualified personnel with little personal control, investment, engagement. Consequently, manager–employee are strained and, particular, mistrustful.